Privacy Policy

1 Introduction & Scope

This Privacy Policy describes how NIYAN LABS LLC (“PagentZ,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal data when you access or use our websites, applications (mobile and desktop), APIs, and related services (collectively, the “Services”).

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of the Services.

2 Who We Are & Contact

Controller: NIYAN LABS LLC (dba PagentZ)

Address: 2108 N St, Ste N, Sacramento, CA 95816, USA

Email: support@pagentz.com

Support: support@pagentz.com

EU/UK DPO: Not applicable at this time.

3 Personal Data We Collect

We may collect the following categories of personal data:

Account & Profile

• Name, email address, hashed password
• Phone number, role, team, timezone, preferences

Identity & Authentication

• Two-factor authentication (2FA) secrets
• Identity provider IDs (e.g., Slack, Teams)
• Verification timestamps

Contact & Notification

• Email addresses, push notification tokens
• SMS consent status, deliverability logs

Usage & Device

• IP address, device identifiers, browser/OS information
• App version, feature usage patterns, crash logs

Content You Provide

• Incident titles, notes, and attachments
• Runbook metadata, configuration settings

Payment & Billing

• Billing contacts, subscription tier
• Masked payment details (processed via payment service provider)

Support

• Support tickets, chat transcripts
• Call recordings (where permitted by law)

Marketing

• Consented newsletter preferences, campaign engagement
• Events and webinar registration data

4 How We Collect Data

We collect personal data through the following means:

• Directly from you: Sign-up forms, account settings, support interactions, and communications.
• Automatically: Via cookies, SDKs, server logs, and telemetry when you use our Services.
• From your organization: When an administrator provisions your account or manages team settings.
• From integrations: Third-party services you connect, such as Slack, Microsoft Teams, Jira, GitHub, GitLab, Datadog, and Twilio.
• From service providers: Payment processors, analytics providers, and communications platforms.

5 How We Use Personal Data

We use personal data for the following purposes:

• Provide and improve Services: Incident management, on-call scheduling, notifications, AI-assisted triage, and platform features.
• Authentication & security: Authenticate users, maintain security, prevent fraud and abuse, and enforce our policies.
• Messaging: Operate email, push, SMS, and voice notifications with proper consent management.
• Support & communication: Process requests, support tickets, and communicate about changes, outages, or service updates.
• Analytics: Measure performance, usage patterns, and service quality.
• Legal compliance: Comply with applicable legal obligations, including tax, accounting, and regulatory requirements.
• Marketing (optional): Send product updates, tips, and promotional communications. You may opt out at any time.

6 Legal Bases (EU/UK GDPR)

Where the EU or UK General Data Protection Regulation applies, we process personal data on the following legal bases:

• Contract: Processing necessary to deliver the Services you have requested.
• Legitimate interests: Service improvement, security, fraud prevention, and business operations, balanced against your rights.
• Consent: For optional communications, marketing, and certain cookies. You may withdraw consent at any time.
• Legal obligation: Processing required for tax, accounting, and compliance requirements.

7 Sharing & Disclosure

We do not sell personal information.

We may share personal data with the following categories of recipients:

• Service providers and processors: Hosting providers, email/SMS/voice carriers, analytics services, and payment processors that help us operate the Services.
• Integrations you enable: Third-party services you connect, such as Slack, Microsoft Teams, and Jira.
• Enterprise administrators: Organization admins may access user management data, audit logs, and billing information.
• Legal & safety: Where required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, financing, or sale of assets.

8 International Transfers

Your personal data may be transferred to, stored, and processed in the United States and other countries where PagentZ or our service providers operate. These countries may have different data protection laws than your country of residence.

Where required, we use appropriate safeguards for international data transfers, including EU Standard Contractual Clauses for transfers from the EEA, UK, and Switzerland.

9 Data Retention

We retain personal data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and purpose.

When personal data is no longer needed, we may anonymize or aggregate it for analytics and service improvement purposes.

10 Security

We implement technical and organizational measures designed to protect personal data, including:

• Encryption at rest and in transit where appropriate
• Access controls and role-based permissions
• Network segmentation
• Regular security reviews and assessments

No method of transmission or storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

11 Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Access: Obtain a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal exceptions.
• Restriction: Request restriction of certain processing activities.
• Objection: Object to processing based on legitimate interests.
• Portability: Receive your provided data in a structured, machine-readable format.
• Withdraw consent: Where processing is based on consent, withdraw at any time.
• Appeal/Complaint: File a complaint with a supervisory authority (EU/UK) or your state attorney general (U.S.).

To exercise your rights, email support@pagentz.com. We will verify your identity and respond within applicable legal timeframes.

12 Cookies & Similar Technologies

We use cookies, pixels, and local storage to keep you signed in, remember preferences, measure performance, and deliver features.

Cookie categories include:

• Strictly necessary: Essential for the Services to function.
• Performance: Help us understand how the Services are used.
• Functional: Remember your preferences and settings.
• Advertising: Used for targeted advertising (where applicable).

You can manage cookie preferences through the consent banner displayed when you first visit our site. See our Cookie Policy for full details.

13 Do Not Track & Global Privacy Control

Our Services currently respond to Global Privacy Control (GPC) signals for opt-out preferences where legally required. We will update our practices as Do Not Track (DNT) standards continue to evolve.

14 Children’s Privacy

The Services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us at support@pagentz.com so we can promptly delete the information.

15 Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Material changes will be communicated via email or in-app notification.

Your continued use of the Services after changes are posted constitutes acceptance of the updated Privacy Policy.

16 Contact Information

NIYAN LABS LLC (dba PagentZ)
2108 N St, Ste N
Sacramento, CA 95816
United States

Support Office:
601 Jefferson Avenue
Redwood City, CA 94063
United States

Email: support@pagentz.com
Phone: (650) 555-0123
Support hours: Monday – Friday, 9:00 AM – 6:00 PM Pacific Time (excluding U.S. federal holidays)

17 Key Definitions

• “Personal data” means information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual.
• “Processor” / “Service Provider” means an entity that processes personal data on the company’s behalf under contractual obligations.
• “Services” means the PagentZ platform, websites, applications, APIs, and related offerings.
• Other terms are defined as per applicable privacy laws (GDPR, CCPA/CPRA, etc.).