📄 Download PDF Last Updated: October 5, 2025  |  Effective Date: October 10, 2025

Table of Contents

1. Introduction & Scope
2. Who We Are & Contact
3. Personal Data We Collect
4. How We Collect Data
5. How We Use Personal Data
6. Legal Bases (GDPR/EU/UK)
7. Sharing & Disclosure
8. International Transfers
9. Data Retention
10. Security
11. Your Privacy Rights
12. Cookies & Similar Tech
13. “Do Not Track” / GPC
14. Children’s Privacy
15. Changes to This Policy
16. Contact Information
17. Key Definitions

1) Introduction & Scope

Welcome to PagentZ, a product of NIYAN LABS LLC (“PagentZ,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit our websites, use the PagentZ application, mobile/desktop apps, APIs, and related services (collectively, the “Services”).

By using our Services, you acknowledge that you have read this Policy. If you do not agree, please discontinue use. This Policy does not apply to third-party services that we do not control.

2) Who We Are & Contact

Controller: NIYAN LABS LLC (dba PagentZ)
Address: 601 Jefferson Avenue, Redwood City, CA 94063, USA
Email: [email protected]  |  Support: [email protected]

EU/UK Representative & DPO (if applicable): [Insert representative/DPO name and contact or “Not applicable.”]

3) Personal Data We Collect

Categories of personal data we process may include:

• Account & Profile: name, email, password (hashed), phone number(s), role, team, time zone, preferences.
• Identity & Auth: 2FA secrets/tokens, identity provider IDs (e.g., Slack/Teams), verification timestamps.
• Contact & Notification: email addresses, push tokens, phone/SMS consent status, deliverability logs.
• Usage & Device: IP address, device identifiers, browser/OS, app version, feature usage, crash logs.
• Content You Provide: incident titles/notes, attachments, runbook metadata, configuration settings.
• Payment & Billing (if applicable): billing contacts, subscription tier, masked payment details via PSP.
• Support: tickets, chat transcripts (with our team), call recordings (where permitted/announced).
• Marketing (consented): newsletter preferences, campaign engagement, events/webinars registration.

4) How We Collect Data

• Directly from you (sign-up forms, settings, support interactions).
• Automatically via cookies, SDKs, server logs, and telemetry when you use the Services.
• From your organization (admins may provision users, roles, schedules).
• From integrations you connect (e.g., Slack/Teams, Jira, GitHub/GitLab, Datadog, Twilio) which may pass user identifiers, content, or metadata to operate the integration.
• From service providers (e.g., payment processors, analytics, communications providers) as needed to deliver functionality.

5) How We Use Personal Data

We use personal data to:

• Provide and improve the Services (incident management, on-call, notifications, AI triage).
• Authenticate users, maintain security, prevent fraud/abuse, and enforce policies.
• Operate messaging (email, push, SMS/voice) including consent management and delivery logs.
• Process requests, support tickets, and communicate about changes or outages.
• Measure performance and usage to enhance reliability and user experience.
• Comply with legal obligations and exercise legal claims or defense.
• With consent: send product updates, tips, or promotional communications (opt-out anytime).

6) Legal Bases (EU/UK GDPR)

Where GDPR/UK GDPR applies, our processing bases include:

• Contract: to deliver the Services you requested.
• Legitimate interests: service improvement, security, fraud prevention (balanced against your rights).
• Consent: for optional communications/marketing or certain cookies (withdraw anytime).
• Legal obligation: tax, accounting, compliance requirements.

7) Sharing & Disclosure

We do not sell personal information. We may share data with:

• Service providers/processors (e.g., hosting, email/SMS/voice carriers, analytics, payment).
• Integrations you enable (e.g., Slack/Teams/Jira) to the extent necessary to operate that integration.
• Enterprise admins in your organization (user management, audit logs, billing).
• Legal & safety where required by law, to protect rights, safety, or investigate misuse.
• Business transfers (merger, acquisition, financing) subject to this Policy or successor safeguards.

8) International Transfers

We may transfer, store, and process personal data in the United States and other countries where we or our providers operate. Where required, we use appropriate safeguards (e.g., EU Standard Contractual Clauses) to protect data transferred from the EEA/UK/Switzerland.

9) Data Retention

We retain personal data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type (e.g., incident logs vs. billing records). We may anonymize or aggregate data for analytics.

10) Security

We implement technical and organizational measures designed to protect personal data, including encryption at rest/in transit where appropriate, access controls, network segmentation, and regular security reviews. No method of transmission or storage is 100% secure.

11) Your Privacy Rights

Subject to your location and applicable law, you may have rights to:

• Access and obtain a copy of your personal data.
• Correct inaccurate or incomplete data.
• Delete personal data (subject to exceptions).
• Restrict or object to certain processing.
• Portability of data you provided to us.
• Consent withdrawal where processing is based on consent.
• Appeal/complain to a supervisory authority (EU/UK) or regulator (e.g., U.S. state AG).

Requests: Email [email protected] or use our web form at /privacy-request. We will verify your identity and respond within the timeframe required by law.

12) Cookies & Similar Technologies

We use cookies, pixels, and local storage to keep you signed in, remember preferences, measure performance, and offer features. Where required, we present a consent banner allowing you to manage categories (e.g., strictly necessary, performance, functional, advertising). See our Cookie Policy for details.

13) “Do Not Track” & Global Privacy Control

Our Services currently respond to Global Privacy Control (GPC) signals for opt-out preferences where legally required. Industry standards for DNT are evolving; we will update this section as standards change.

14) Children’s Privacy

The Services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.

15) Changes to This Policy

We may update this Policy from time to time. Material changes will be posted with a revised “Last Updated” date and, where appropriate, notified via email or in-app. Your continued use after changes means you accept the updated Policy.

16) Contact Information

NIYAN LABS LLC (dba PagentZ)
601 Jefferson Avenue, Redwood City, CA 94063, USA
📧 [email protected]  |  📞 (650) 555-0123

Support hours: Monday–Friday, 9 AM–6 PM Pacific Time (excluding U.S. federal holidays).

17) Key Definitions

“Personal data” means information that identifies, relates to, describes, or can reasonably be linked to an identified or identifiable individual. “Processor/Service Provider” means an entity that processes personal data on our behalf. Other capitalized terms have the meanings given in applicable privacy laws.

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This document is provided for general information and does not constitute legal advice.

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Also see: Terms & Conditions, Cookie Policy, and Security Overview.